SkyHigh Party Zone™
PARTY INFORMATION
Q: How do I reserve a party?
A: We must have a $50.00 non-refundable deposit before any reservations will be booked. All custom parties require a 50% non-refundable deposit before any reservation will be booked.
Q: If I need to make changes or cancel my party can I leave a message on your voice mail to do it?
A: NO. Party changes and cancellations CANNOT be made via voice mail. You must speak with someone personally.
Q: Is there an age or weight limit for guest to participate at my party ?
A: No age limit, weight limit is 250lbs per person.
Q: Will there be someone in the party room to serve my cake/pizza/etc?
A: Yes. Once you enter the dining room, there will be someone who HELPS you serve your party guests. When your party is over they will do all the clean up for you.
Q: Can I bring confetti or hang streamers?
A: If you would like to hang streamers or a banner please let the front desk know when you arrive and we will be happy to hang them for you. No confetti or silly string is allowed. If you use them, you WILL automatically be charged a $75 clean-up fee. NO EXCEPTIONS.
Q: Can I bring in my own food?
A: NO. The only food you CAN bring in is cake, ice cream, and drinks. You are allowed up to 2 *prepackaged party trays. They must be prepackaged and they must be from a commercial kitchen. This means you cannot make your own party tray. You are not allowed to bring in your own pizza. If you bring in more than the 2 *prepackaged party trays or if the food you bring is not *prepacked from a commercial kitchen you will automatically be charged a $75.00 penalty. NO EXCEPTIONS.
Q: Can I bring my own pizza?
A: NO. You are not allowed to bring in your own pizza. All pizza must be purchased through us.
Q: Can I order extra pizza?
A: Yes. Extra pizza is available for an additional charge but only after the $2.95 per person initial fee. Soda is not included with the additional pizza. (Cheese/Pepperoni $12.00 each & Specialty/ Special Order Pizza is $18.00 each.)
Q: Can I have alcohol for the adults?
A: No alcohol is allowed.
Q: When do you need to know my head count if I am ordering pizza, balloons or goodie bags?
A: When you come in the day of your party you can let us know about the pizza, goodie bags, or balloons. For your convenience you do not have to pre-order any of our additional items.
Q: Should I arrive early to set up my party?
A: Actually we will set up your party for you. So you don't have to worry about that, just give yourself about 15 minutes to turn in what you brought for the dining room and to turn in paperwork.
Q: How early should I arrive before my party?
A: You should arrive no more than 15 min. early.
Q: How early should my guests arrive for the party?
A: We recommend writing on the invitations to show up 15 min. before the start time of the party, this is so they can turn in/ fill out the release forms. That way all of your party will be there when it is time for your party to start, and to hear the safety briefing and get your child's' full play time.
Q: What if I or my guests are late getting to my party can the time be extended?
A: NO. We have a strict party schedule that rotates every hour and a half. Your party time cannot be extended. At the end of your 1 1/2 hours of playing you will be moved to the dining room.
Q: Can I bring my own decorations, paper products and set them up before my party?
A: We provide plates, forks, napkins and table cloths free of charge, however, they are generic. If you would like to bring your own paper products, you may do so. But we will set them up for you.
Q: What else do I need to bring in besides my cake?
A: Candles & drinks if you are not having pizza. Extra plates & napkins for your *prepackaged party trays and cups for your drinks if they require one.
Q: Does each guest need a separate waiver even if they are in the same family?
A: No. All family members can be on the same waiver… but it only fits up to 4 people on each release form. We also have extras at the building in case someone forgets theirs.
Q: What else should I bring to my party?
A: You are required to wear socks so please remember to bring a pair. We do sell socks for $2.00 a pair.
© SkyHigh Party Zone. All rights reserved.
REMEMBER TO WEAR SOCKS !!!
PARTY INFORMATION
Q: How do I reserve a party?
A: We must have a $50.00 non-refundable deposit before any reservations will be booked. All custom parties require a 50% non-refundable deposit before any reservation will be booked.
Q: If I need to make changes or cancel my party can I leave a message on your voice mail to do it?
A: NO. Party changes and cancellations CANNOT be made via voice mail. You must speak with someone personally.
Q: Is there an age or weight limit for guest to participate at my party ?
A: No age limit, weight limit is 250lbs per person.
Q: Will there be someone in the party room to serve my cake/pizza/etc?
A: Yes. Once you enter the dining room, there will be someone who HELPS you serve your party guests. When your party is over they will do all the clean up for you.
Q: Can I bring confetti or hang streamers?
A: If you would like to hang streamers or a banner please let the front desk know when you arrive and we will be happy to hang them for you. No confetti or silly string is allowed. If you use them, you WILL automatically be charged a $75 clean-up fee. NO EXCEPTIONS.
Q: Can I bring in my own food?
A: NO. The only food you CAN bring in is cake, ice cream, and drinks. You are allowed up to 2 *prepackaged party trays. They must be prepackaged and they must be from a commercial kitchen. This means you cannot make your own party tray. You are not allowed to bring in your own pizza. If you bring in more than the 2 *prepackaged party trays or if the food you bring is not *prepacked from a commercial kitchen you will automatically be charged a $75.00 penalty. NO EXCEPTIONS.
Q: Can I bring my own pizza?
A: NO. You are not allowed to bring in your own pizza. All pizza must be purchased through us.
Q: Can I order extra pizza?
A: Yes. Extra pizza is available for an additional charge but only after the $2.95 per person initial fee. Soda is not included with the additional pizza. (Cheese/Pepperoni $12.00 each & Specialty/ Special Order Pizza is $18.00 each.)
Q: Can I have alcohol for the adults?
A: No alcohol is allowed.
Q: When do you need to know my head count if I am ordering pizza, balloons or goodie bags?
A: When you come in the day of your party you can let us know about the pizza, goodie bags, or balloons. For your convenience you do not have to pre-order any of our additional items.
Q: Should I arrive early to set up my party?
A: Actually we will set up your party for you. So you don't have to worry about that, just give yourself about 15 minutes to turn in what you brought for the dining room and to turn in paperwork.
Q: How early should I arrive before my party?
A: You should arrive no more than 15 min. early.
Q: How early should my guests arrive for the party?
A: We recommend writing on the invitations to show up 15 min. before the start time of the party, this is so they can turn in/ fill out the release forms. That way all of your party will be there when it is time for your party to start, and to hear the safety briefing and get your child's' full play time.
Q: What if I or my guests are late getting to my party can the time be extended?
A: NO. We have a strict party schedule that rotates every hour and a half. Your party time cannot be extended. At the end of your 1 1/2 hours of playing you will be moved to the dining room.
Q: Can I bring my own decorations, paper products and set them up before my party?
A: We provide plates, forks, napkins and table cloths free of charge, however, they are generic. If you would like to bring your own paper products, you may do so. But we will set them up for you.
Q: What else do I need to bring in besides my cake?
A: Candles & drinks if you are not having pizza. Extra plates & napkins for your *prepackaged party trays and cups for your drinks if they require one.
Q: Does each guest need a separate waiver even if they are in the same family?
A: No. All family members can be on the same waiver… but it only fits up to 4 people on each release form. We also have extras at the building in case someone forgets theirs.
Q: What else should I bring to my party?
A: You are required to wear socks so please remember to bring a pair. We do sell socks for $2.00 a pair.
© SkyHigh Party Zone. All rights reserved.
REMEMBER TO WEAR SOCKS !!!